Help Centre
Help with login, payments, courses and classes.
Use these quick answers first. If you still need help, contact Jobins Training with the relevant order, course or class details.
How do I sign in as a student?
Open Student Login and choose either One-to-One Classes or Online Courses. Use the same email address associated with your enrolment or purchase.
How do tutors sign in?
Use Tutor Login. Tutor access is permission-controlled and does not become available simply by creating a normal website account.
I paid for an online course. Where is it?
After successful payment, use Student Login → Online Courses → Open My Courses. If payment succeeded but access is missing, contact support with the order number.
I paid for One-to-One Classes. What happens next?
Your paid enrolment is registered in the One-to-One system. Your student portal can show tutor allocation pending until management assigns your tutor.
Can I choose One-to-One class dates and times?
Yes. Suitable dates and times are arranged around your shifts, days off and availability rather than a fixed weekly timetable.
Which payment methods are available?
Available payment methods are shown securely at checkout. Do not send card details by email, WhatsApp or a contact form.
How do I get help with a mock test or result?
Contact support with the course name and relevant attempt details. Do not start repeated paid AI attempts to troubleshoot a technical problem.
How do I ask about a book order?
Use the contact route below. Paperback fulfilment will be offered only when the relevant print/shipping service is active for that title and destination.