Jobins Training — Refund and Cancellation Policy. Last updated: 18 September 2026.
Courses purchased directly from Jobins Training
This policy applies to purchases made through jobinstraining.com. Self-paced course materials are digital content. Please read the course description, learning outcomes, access period, technical requirements and any available sample before buying. We do not offer a voluntary satisfaction guarantee or an additional change-of-mind refund period.
Digital course access and cancellation
For UK consumer purchases of digital content, a cancellation period normally runs for 14 days from the day after the contract is made. This right can end earlier when supply begins, but only if the legal requirements for early digital supply have been met.
Before early supply begins, you must expressly request it and acknowledge that you will lose your statutory right to cancel that digital-content purchase when supply begins. We must also provide the required contract confirmation, including your consent and acknowledgement, in a form you can keep. A general acceptance of website terms, a pre-ticked box or simply signing in is not a substitute for this process.
Once digital supply has begun with valid consent, acknowledgement and the required confirmation, we do not give discretionary refunds simply because you changed your mind, no longer need the course or have finished studying it. Completing a course does not create a new refund right. This restriction applies only where the cancellation right has lawfully ended.
Where that process has not been completed correctly, or where mandatory law gives you a right to cancel, that right remains. We will not treat access or course completion alone as proof that you gave the required consent.
Faulty content, missing access and duplicate charges
Your rights where digital content is faulty, not as described or not supplied as agreed remain unaffected. Contact us if a paid course cannot be accessed or you believe there is a duplicate charge. We will investigate and provide any remedy required by law, which may include repair, replacement, a price reduction or refund. This policy does not impose a blanket “no refunds” rule or remove rights that cannot be excluded.
AI practice, teaching and other services
The early-supply rule for digital content does not automatically remove cancellation rights for a service. Any live teaching, AI interaction, marking or other service included in a purchase must be described with its applicable cancellation terms before you buy. A service may have different rules about starting early, payment for work already supplied and full performance. The digital-content restriction above does not automatically apply to every part of a mixed course package.
Books purchased through Google Play
Books linked from this website are currently purchased through Google Play. Google handles payment and refund requests under its Google Play Books refund policy and applicable consumer law. Request assistance through your Google Play order history or Google Play support. Jobins Training does not offer a separate 14-day guarantee or replace Google’s refund rules. This website policy cannot restrict rights or refunds available from Google.
How to request help or exercise a cancellation right
Email contact@jobinstraining.com with a clear description of your request, the email used for your purchase and your order number if available. You can also use our Contact page. The order number helps us find your purchase but is not a condition of exercising your legal rights. Do not send full card details, bank passwords or security codes.
Where a statutory cancellation refund is due, we will issue it without undue delay and within the applicable legal deadline, using the original payment method unless you expressly agree otherwise. We will not deduct an administration fee from a refund that must be paid in full by law. Your bank may take additional time to display the credit. Access supplied by a refunded purchase will end; unrelated purchases are unaffected.
Optional cancellation message
If you have a right to cancel, you may use this message, but any clear cancellation statement is sufficient:
To Jobins Training, contact@jobinstraining.com
I wish to cancel my purchase of [course name].
Order number, if available: [number]
Order date: [date]
Name: [your name]
Email used to purchase: [email]
Date of request: [date]
Applicable consumer rights
Mandatory consumer protections apply, including any stronger rights applicable in your country. Discounted purchases retain applicable legal rights. A later policy update does not retrospectively remove promises or rights attached to an existing purchase.