Updated: 4 October 2026

For cancellations, faulty purchases or access problems, email contact@jobinstraining.com with your name and order number. No reason is required when exercising a statutory change-of-mind cancellation right. Refunds use the original payment method without a refund fee.

Standard paperback books

You can cancel a standard, non-personalised paperback within 14 days after delivery, then return it within 14 days after notifying us. Printing a standard book to order does not by itself remove that right. Contact us for the appropriate return address; do not send a return to a printer without instructions.

We refund the book price and the least expensive standard delivery charge for the cancelled order. Return postage for a change of mind is your responsibility. We may deduct loss in value caused by handling beyond what is needed to inspect the book. Refunds are made within 14 days after receiving the returned goods or evidence of sending them back, whichever is earlier. If cancellation happens before dispatch, contact us promptly.

Digital downloads and self-paced course content

Digital purchases normally have a 14-day cancellation period from the contract date. If you expressly request immediate supply and acknowledge losing the cancellation right, that right ends when supply of the digital content begins. Simply downloading or starting a course without the required agreement does not automatically remove your rights. If you want to wait before receiving digital content, contact us before purchasing.

One-to-one tuition

You may cancel a tuition contract within the applicable 14-day cooling-off period. If you expressly ask us to start tuition during that period, an appropriate charge may apply for sessions already delivered. Your cancellation right ends after full performance only where the required request and acknowledgement were obtained.

Outside statutory cancellation rights, an individual session can be rearranged or cancelled without charge with at least 48 hours’ notice. A late cancellation or missed session may be charged, subject to your statutory rights and the circumstances. If we cancel, you can choose rearrangement or a refund for the affected session. Contact us about any unused programme sessions.

Faulty, damaged or misdescribed purchases

Tell us promptly if a paperback is damaged or misprinted, a download will not open, or a course is materially not as described. Photos can help us investigate a printing fault, but statutory rights do not depend on an arbitrary 30-day reporting deadline. We will provide the applicable remedy, which may include a replacement, repair, price reduction or refund. We cover reasonable return costs for faulty goods where a return is required.

Cancellation notice

You may use this wording, but it is not compulsory: “To Jobins Training, contact@jobinstraining.com: I cancel my purchase of [item], ordered on [date] / received on [date], order number [number]. Name: [name]. Address: [address]. Date: [date].”

Nothing in this policy reduces your statutory rights. If a service other than the items above is offered, its scope and cancellation terms must be explained before purchase.